Refund policy
Return & Refund Policy
We value your trust and are committed to delivering premium quality custom signage every time. Please read our Refund Policy carefully to understand your rights regarding orders, returns, and cancellations.
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Contact Information
If you have any questions or need assistance, please reach out to our support team at info@thelibertysigns.com. We're available 24/7 and are always happy to help.
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Order Confirmation & Production
Before we begin production on your custom sign, our team will confirm the final design and order details with you.
- Please review your order carefully and notify us immediately if any changes are needed.
- If we do not hear from you in time, production may proceed and the order may no longer be eligible for cancellation or modification.
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Cancellations & Custom Orders
As each sign is individually made to order, returns are not accepted for custom items. However, we do allow cancellations only if the product has not yet entered production.
- To request a cancellation, contact us at info@thelibertysigns.com as soon as possible.
- Once your sign enters the production phase, we are unable to cancel or refund the order.
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Damaged Deliveries
If your sign arrives damaged, please take the following steps immediately:
- Notify the delivery carrier and The Liberty Signs within 48 hours of receiving the item.
- Provide photos or video evidence of the damage, including the packaging, to help us verify and process the issue.
- Important: Failure to report damage within the 48-hour window may void your eligibility for a resolution or replacement.
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Warranty & Repairs
We offer a 1-year limited warranty on all custom signs.
- If an issue arises, email us at info@thelibertysigns.com with clear images or videos of the damaged or defective part.
- We will ship a replacement part or arrange a suitable solution at no additional cost to you.
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Shipping Errors
We make every effort to ensure accurate and timely delivery. However, in cases where the carrier confirms delivery but the product is missing:
- Contact us immediately at info@thelibertysigns.com
- We will coordinate directly with the shipping provider to investigate and resolve the issue as promptly as possible.
- While we are not responsible for confirmed deliveries that go missing, we will do our best to assist you in every way we can.
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Natural Variations & Color Differences
Due to the handcrafted nature of our signs, please be aware of the following:
- Slight differences in finish, size, or color may naturally occur between products.
- Screen resolution and monitor calibration differences may also cause minor color variations.
By placing an order with The Liberty Signs, you acknowledge and accept these unique characteristics as part of the beauty of custom-made signage.
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Inspection Upon Delivery
Upon receiving your order, we kindly ask that you inspect the package right away.
- Report any issues such as defects, damage, incorrect quantities, or discrepancies within 48 hours of delivery.
- Email info@thelibertysigns.com with a full description and supporting photos.
- We will review your report and respond within a reasonable timeframe.
- Orders not reported within 48 hours will be considered complete and accurate.
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Refund Requests & Feedback
If you request a refund or cancellation, we kindly ask you to share the reason for your request. Your feedback helps us continuously improve and deliver an even better experience for our customers.
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Thank You
We sincerely appreciate your trust in The Liberty Signs. Our team is dedicated to making your signage experience smooth, satisfying, and uniquely yours — from the first design consultation to the moment your sign arrives at your door.
Email: info@thelibertysigns.com | Website: www.thelibertysigns.com